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FlexGuard 60-Day Money-Back Guarantee: 6 Steps To A Refund

By FlexGuard TeamMedically reviewed by Dr. Elizabeth Ortiz, MD, PhysicianReviewed October 16, 2026Last updated October 29, 20268 min readGuarantee

What is the FlexGuard 60-day money-back guarantee?

It is a promise by the seller to take the product back. It is a purchase policy. It is not a medical promise, and the length of the window says nothing about whether the formula works.

The thing to know is that two documents word the start date differently. The supplier paperwork this site works from says 60 days from the date of purchase, which is the day you paid. The seller's own page says a 60-day money-back guarantee from the shipping date of your order.

Both are reproduced on the guarantee page. Neither is averaged.

Purchase is the earlier of the two dates, so it is the safe one. If you claim within 60 days of paying, you are inside both readings. If the order desk offers you the later date, take it.

Here are the six steps.

People search for flexguard 60 day guarantee, flexguard money back guarantee, flexguard refund and flexguard cancel order. They want one thing: a clear route out if the capsule does not suit them. The six steps give it, in the order the desk works.

Step 1: When does your 60 days start, and how do you count it?

Count from the day you paid. That date is on your order confirmation email. Write it on a note or on the bottle.

The clock is already running while the order is processed, which takes 1–2 business days. It keeps running while the parcel travels, and no transit window is published for this product.

So you may lose several days before the first capsule. This is why the site tells you to decide before day 60, not on it.

A handy habit: mark day 50 on a calendar. Score your chosen movement at about day 56 as well, so you have a few days in hand.

Step 2: Who do you call, and what do you say?

Call the order desk on +1 (877) 257-0710. Have your order ID ready. It is in the confirmation email.

The website address, [email protected], cannot see orders and cannot start a refund. It will forward a message, which costs a day or two.

Say plainly that you want to return an order under the guarantee. Give the order ID and the email on the order. You do not need to explain why. The site says a change of mind needs no reason and no argument.

Step 3: Why must you get a return authorisation first?

Do not post anything before you have it. An unannounced parcel can be refused at the door, and a refused parcel is a refund that never starts.

Ask the desk for the authorisation and the return address. The returns address is 59 Maiden Lane, Floor 27, New York, NY 10038, USA. The site says to use it only after an authorisation.

Authorise first, post second. In that order, every time.

Step 4: What goes in the box?

Put in a piece of paper with your full name, the email on the order and the order ID. A box with only bottles in it is the commonest reason a refund stalls.

Send back the whole order, opened and unopened bottles together. A three-bottle order is one order with one order ID, so the claim is made against the order and not against a single bottle.

Opened bottles go back to the desk without fuss once the return is authorised. A bottle you never opened tells you nothing about whether the product suited you.

Step 5: Who pays the postage, and what is covered?

Sending the parcel back costs you, unless the item arrived damaged, defective or wrong through the seller's error. Post it with tracking and keep the receipt.

Terms as printed on the FlexGuard guarantee page.

If you did not get the item you expected, say so on the call. A damaged, defective or wrong item is the seller's error, so the postage is not yours.

Step 6: How long does the money take to come back?

There are two separate waits. The desk issues the refund. Then your bank posts it. The second wait belongs to your bank.

The supplier notes behind this site give a rough guide: 3–5 business days after they credit, then 5–10 days on the card. The seller's own pages do not publish a firm figure, so treat it as a guide.

Keep the tracking number until the money is on your card. It is the only proof that the parcel left.

If the refund was issued but has not appeared, the order desk can tell you whether you are waiting on the seller or on your bank.

How do you cancel a FlexGuard order, and what about reorders?

Tracking, an address change, a cancellation or a refund all go through the order desk on +1 (877) 257-0710, or [email protected]. The site says an address change before dispatch is usually possible, and that after dispatch it is a carrier question. Cancellation terms are not published as a separate rule.

People also search “flexguard subscription”. Nothing the seller publishes describes FlexGuard as a subscription, and nothing at the checkout hand-off sets one up.

One more trap: each order has its own purchase date and its own 60 days. A reorder does not extend the first window. It opens a new one. If you plan to reorder, decide on the first pack before you press the button.

Frequently asked questions

Sources named on this site

Our view

A guarantee is a safety net, and this one is better than most because the steps are written down. Six steps, one phone number, opened bottles accepted. We like that the page also admits the start date conflict instead of hiding it.

The weak point is time. Processing and transit both come out of your 60 days, and the transit time is not published. So the best use of the guarantee is early action. Mark your calendar, score your joints, and call with a few days in hand.

Remember that a refund is a purchase decision, not a health verdict. If you are worried about a joint, or a medicine you take, speak to your doctor either way.

Last updated October 29, 2026