FlexGuard Official Website › Contact
ContactContact Goflexguard: Two Desks, And Which One To Use
The order desk can see your order. The website desk cannot.
Tracking, an address change, a cancellation and a refund all go through +1 (877) 257-0710. Questions about these pages, a typo, a sourcing question, privacy or press go to [email protected]. Sending a refund request to the second one is the commonest reason a claim loses days it did not have to.
Two addresses, two jobs. The whole of this page is about not sending a message to the one that cannot act on it.
The two FlexGuard desks
Tracking, changes and refunds
+1 (877) 257-0710
[email protected]
This desk holds the order record. It can find a parcel, change an address before dispatch, cancel, authorise a return and issue a refund. Have the order ID ready: it is the first thing asked for and the only thing that finds an order quickly.
The website, corrections and privacy
[email protected]
Mon–Fri 9:00am–5:00pm ET
This desk writes and corrects these pages. Use it for a figure that looks wrong, a label line that does not match your carton, a privacy request or a press question. It has no access to the order system at all.
| What you need | Which desk | What to have ready |
|---|---|---|
| Where is my parcel | Order support | Order ID, email on the order |
| Change the delivery address | Order support | Order ID, before dispatch |
| Cancel an order | Order support | Order ID, as early as possible |
| Start a refund | Order support | Order ID and the purchase date |
| A figure on this site looks wrong | Website desk | The page and the line |
| My carton differs from the panel here | Website desk | The lot code and a photograph |
| Privacy, data or press | Website desk | What you are asking for |
Seven rows and the split is the same every time: if it touches an order, it is the phone number.
Where the FlexGuard post goes
- Office. 200 Vesey Street, Floor 24, New York, NY 10281, USA
- Returns. 59 Maiden Lane, Floor 27, New York, NY 10038, USA Only after a return authorisation.
- Distributor on the carton. North Scale, Ogden, UT. Returns do not go there.
- Retailer of record. BuyGoods, at the checkout.
- This batch. Lot FLE-26/GO-6202, certificate reference FLE-6202-26-GO.
The office is where the desk is. The distributor on the carton is a different organisation in a different state. The returns address is the only one that should ever receive a bottle, and only once the order desk has authorised it.
Ask the FlexGuard website desk something
Report a FlexGuard order problem
This form is a courtesy and it is slower than the telephone. If the window is close to closing, call +1 (877) 257-0710 instead: the desk on the other end is the one that can act.
FlexGuard contact questions
Which FlexGuard address do I use for a refund?
The order desk: +1 (877) 257-0710 or [email protected]. The website address cannot see an order and therefore cannot start a refund.
Can I post bottles back without calling first?
No. A return needs an authorisation and a return address before it is posted. An unannounced parcel can be refused, and a refused parcel is a refund that never starts.
How quickly does the website desk answer?
Mon–Fri 9:00am–5:00pm ET, usually within one business day. It handles typos, sourcing questions, privacy and press, and it will forward anything about an order rather than acting on it.
Who appears on my card statement?
BuyGoods, which is the retailer and payment processor for this product. Knowing the name in advance saves a call to your bank about a charge you do not recognise.
What to have in front of you before you call about FlexGuard
A call that starts with the order ID is a three-minute call. A call that starts with a description of the packaging is not.
| Have this ready | Where it is | Why it is asked for |
|---|---|---|
| The order ID | The confirmation email | It is the only thing that finds an order quickly |
| The email used at the checkout | The same email | Orders are looked up by both, and people often use a second address |
| The purchase date | The order confirmation email | The sixty-day window counts from this date |
| The tracking number | The dispatch email | It settles where a parcel is without anybody guessing |
| The lot code | The base of the bottle | Only needed if the question is about the bottle rather than the order |
| Which pack you bought | The confirmation email | Two, three and six bottles are handled the same way and counted differently |
Six items, and the first three answer almost every question on their own.
If the dispatch email has gone missing, say so at the start of the call rather than at the end of it. The desk can find the purchase date from the order record, and that date is what decides whether a claim is inside the window.
Who answers for this FlexGuard website?
Three general sources. A contact page cites rules rather than research.
- Questions and Answers on Dietary Supplements. U.S. Food and Drug Administration. https://www.fda.gov/food/information-consumers-using-dietary-supplements/questions-and-answers-dietary-supplements
- Health Products Compliance Guidance. U.S. Federal Trade Commission, December 2022. https://www.ftc.gov/business-guidance/resources/health-products-compliance-guidance
- Dietary Supplements: What You Need to Know. Office of Dietary Supplements, National Institutes of Health. https://ods.od.nih.gov/factsheets/WYNTK-Consumer/
The FlexGuard order desk is the one with the order in front of it
Tracking, changes and refunds go through one phone number. Everything about these pages goes to the website address, which cannot see a single order.
Two bottles $158 · six bottles $294 · 60 days from the date of purchase
Order FlexGuard On The Official WebsiteOne capsule a day · 30 per bottle · lot FLE-26/GO-6202
