FlexGuard Official Website › Guarantee
GuaranteeFlexGuard Money-Back Guarantee: How the 60 Days Work
FlexGuard has a sixty-day money-back guarantee.
Count it from the day you paid to be safe, since the seller’s page words it from the shipping date. Return postage is the buyer’s unless the item arrived damaged, defective or wrong.
See pack prices on the pricing page.
Two sources, one window, and one instruction that is safe whichever of them governs. The conflict is set out first and the six steps are underneath it.
Two documents word the FlexGuard guarantee differently
| Document | What it says | Where it comes from |
|---|---|---|
| This desk’s product paperwork | Sixty days from purchase | The supplier record this site is written from, and the document that governs what is printed here |
| The seller’s own page | A sixty-day money-back guarantee from the shipping date of your order | Read on the seller’s sales pages, and quoted here in its own words |
Both are reproduced rather than averaged. Where a supplier record and a sales page disagree, this desk prints the supplier record and shows you the other one.
So this site prints sixty days from purchase throughout. Purchase is the earlier of the two dates, which makes it the safer one to work to: a claim made inside sixty days of paying is inside both readings, and a claim made on the strength of the later date is only inside one of them.
That has a practical cost worth stating plainly. Orders are processed within one to two business days and then travel, and no transit window is published for this product. All of that comes out of your sixty, so the time you actually have with the capsules in your hand is shorter than the headline.
The instruction that follows from both documents is the same: decide before day sixty rather than on it, and ring the order desk with a few days in hand. A refund is a phone call, an authorisation, a parcel and a wait, and none of those happens on the last afternoon.
The seller’s wording is more generous to a buyer than the one this site prints, and it is the seller who applies the policy. Nothing here stops you relying on it if the order desk confirms it. What this page will not do is print the longer of two figures as though the question were settled, and then leave you to discover on day fifty-nine that it was not.
How to claim the FlexGuard guarantee
Six steps, in order. The first one is the one people skip, and it is the one the whole claim is counted from.
Count sixty days from the day you paid
The window is sixty days from the date of purchase, so it is already running while the order is processed and while the parcel travels. That date is on the order confirmation email.
Call the order desk with your order ID
The number is on the order email and in the footer here. The website address cannot see orders, so it cannot start a refund.
Ask for a return authorisation and the return address
Do not post bottles back before you have it. An unannounced parcel can be refused, and a refused parcel is a refund that never starts.
Put your full name, email and order ID inside the box
A box with nothing in it but bottles is the commonest reason a refund stalls.
Post it with tracking, at your own cost
Return postage is the buyer's unless the item arrived damaged, defective or wrong through the seller's error. Keep the tracking number until the money lands.
Expect the credit, then wait for the card
The desk issues the refund and the bank posts it. Those are two separate waits and the second one belongs to your bank.
What the FlexGuard guarantee covers, and what it does not
Covered
- A pack you tried and did not get on with, inside sixty days of dispatch.
- Opened bottles, provided the return is authorised first.
- An item that arrived damaged, defective or wrong, in which case the return postage is not yours.
- A change of mind, which needs no reason and no argument.
Not covered
- A claim made after the sixtieth day from the date of purchase.
- A parcel posted back without a return authorisation.
- The original shipping cost, where one was charged.
- A bottle bought through any channel other than this one.
A money-back guarantee says the seller will take the product back. It says nothing about what the product does, and no window length is evidence of anything. The FTC's guidance on health product claims treats a guarantee and a claim as separate things, and so does this page.
Timing a FlexGuard decision so the window is still open
A refund is a phone call, an authorisation, a parcel and a wait. None of that happens on day sixty, so the decision has to be made before it.
The workable version is this. Write the purchase date down on the day you order. Count sixty days forward and mark day fifty. Assess honestly at week seven, which is roughly day fifty of the window once processing and transit have taken their share. If the answer is no, you have days rather than hours.
That also explains the pack recommendation on the pricing page. Two bottles is exactly sixty capsules, so the supply and the window end together. Three bottles gives the decision somewhere to stand.
Reordering FlexGuard while the first window is still open
This catches people out, and the arithmetic is worth doing before you press the button rather than after.
Each order has its own purchase date and therefore its own sixty days. A second order placed in week seven of the first one does not extend the first window and does not inherit it. It starts a new one, which opens the moment the second order is paid for.
The consequence is that a reorder placed early can leave you with two open windows and one decision, and a reorder placed late can leave the first window closed before you have finished the first pack. Neither is a trap; both are just two clocks running at once.
| If you reorder | What happens to window one | What happens to window two |
|---|---|---|
| In week 4 | Unchanged, still closing on day 60 | Opens the day the second order is paid for |
| In week 8 | Already closed or about to be | Opens on the new purchase date |
| After the first pack runs out | Closed | Opens on the new purchase date |
Three rows, and the first is the one worth avoiding: two windows and one unfinished experiment is a decision made twice.
The practical version: decide on the first pack before ordering a second, and buy a pack long enough that the decision falls inside it. That is the whole argument for the three-bottle pack on the pricing page.
Who publishes this FlexGuard guarantee page?
Three sources, all of them about what a seller may say rather than about what an ingredient does.
- Health Products Compliance Guidance. U.S. Federal Trade Commission, December 2022. https://www.ftc.gov/business-guidance/resources/health-products-compliance-guidance
- Questions and Answers on Dietary Supplements. U.S. Food and Drug Administration. https://www.fda.gov/food/information-consumers-using-dietary-supplements/questions-and-answers-dietary-supplements
- Using Dietary Supplements Wisely. National Center for Complementary and Integrative Health, National Institutes of Health. https://www.nccih.nih.gov/health/using-dietary-supplements-wisely
Sixty days of FlexGuard, counted from the day you pay
The clock is already running while the parcel travels, so write the purchase date on the bottle and decide before day sixty rather than on it.
Two bottles $158 · six bottles $294 · 60 days from the date of purchase
Order FlexGuard On The Official WebsiteOne capsule a day · 30 per bottle · lot FLE-26/GO-6202
