USA Authorized FlexGuard Retailer Lot FLE-26/GO-6202 One capsule a day · 30 per bottle 60-day money-back guarantee

FlexGuard Official Website › Refund Policy

Refund Policy

FlexGuard Refund Policy: Sixty Days From Purchase

The window is sixty days from the date of purchase.

A refund needs a phone call first, then a return authorisation, then a parcel posted with tracking at your own cost. Return postage is the buyer's unless the item arrived damaged, defective or wrong through the seller's error. Opened bottles are accepted once the return has been authorised.

The guarantee page explains why the wording matters. This page is the procedure itself: what to do, in what order, with what in the box.

The terms

The FlexGuard refund window

TermWhat applies
Length60 days
Counted fromThe date of purchase, which is the day you paid
Where that date isThe order confirmation email
The seller’s own wordingFrom the shipping date. Both documents are quoted on the guarantee page
Opened bottlesAccepted, once the return has been authorised
Return postageThe buyer's, unless the seller erred
Damaged, defective or wrong itemThe seller's error, so the postage is not yours
Original shipping cost, where one was chargedNot refunded
Bottles bought elsewhereNot covered by this desk
Who authorises a returnThe order desk, on +1 (877) 257-0710
Where a parcel goes59 Maiden Lane, Floor 27, New York, NY 10038, USA, after authorisation only

Ten rows. The second and the ninth are the ones that decide whether a claim goes smoothly.

The procedure

How to return FlexGuard, step by step

Six steps. Skipping the second one is the commonest way a refund takes three weeks longer than it should.

Count sixty days from the day you paid

The window is sixty days from the date of purchase, so it is already running while the order is processed and while the parcel travels. That date is on the order confirmation email.

Call the order desk with your order ID

The number is on the order email and in the footer here. The website address cannot see orders, so it cannot start a refund.

Ask for a return authorisation and the return address

Do not post bottles back before you have it. An unannounced parcel can be refused, and a refused parcel is a refund that never starts.

Put your full name, email and order ID inside the box

A box with nothing in it but bottles is the commonest reason a refund stalls.

Post it with tracking, at your own cost

Return postage is the buyer's unless the item arrived damaged, defective or wrong through the seller's error. Keep the tracking number until the money lands.

Expect the credit, then wait for the card

The desk issues the refund and the bank posts it. Those are two separate waits and the second one belongs to your bank.

Honest critique

What slows a FlexGuard refund down

A parcel with no name in it

A box containing only bottles cannot be matched to an order. Full name, the email on the order and the order ID, on a piece of paper, inside the box.

A return posted without authorisation

An unannounced parcel can be refused at the door, and a refused parcel goes back to you rather than into the refund queue.

No tracking number

Without one there is no evidence the parcel was sent. Keep the receipt until the money has actually landed on the card.

Writing to the website address

It cannot see orders. It will forward the message, which costs a day or two. +1 (877) 257-0710 is the desk that can act.

Afterwards

After the FlexGuard parcel arrives back

The desk issues the refund and your bank posts it. Those are two separate waits, and only the first one belongs to the seller. A refund that has been issued but has not appeared is a bank question rather than a seller one, and the order desk can tell you which of the two you are in.

Keep the tracking number until the money is on the card. It is the only document that proves a parcel left, and it costs nothing to keep.

A refund is a purchase policy, not a verdict

Returning a product says the transaction did not suit you. It says nothing about the formula and nothing about whether it would suit somebody else. The FTC's guidance on health product claims treats a guarantee and a product claim as two different things, and so does this desk.

Two awkward cases

Part-used bottles, and returning part of a FlexGuard pack

Two questions come up often enough to answer them in their own section, because the honest answer to both is more generous than people expect.

An opened bottle. It is accepted, once the return has been authorised. That is the only arrangement that makes sense: a bottle you never opened tells you nothing about whether the product suited you, and a window that only covered sealed bottles would be a window you could not use.

Part of a pack. A three-bottle order is one order with one order ID, so the claim is made against the order rather than against a bottle. Send back what you have, opened and unopened together, and keep the paperwork inside the box rather than loose in the parcel.

  • Authorise first, post second. In that order, every time.
  • Full name, the email on the order and the order ID, on paper, inside the box.
  • Send the whole order back rather than picking out the sealed bottles.
  • Post it with tracking and keep the receipt until the money lands.
  • Return postage is yours unless the item arrived damaged, defective or wrong.
About this review

Who publishes this FlexGuard refund policy?

Three sources. A refund policy cites rules rather than research.

  1. Health Products Compliance Guidance. U.S. Federal Trade Commission, December 2022. https://www.ftc.gov/business-guidance/resources/health-products-compliance-guidance
  2. Questions and Answers on Dietary Supplements. U.S. Food and Drug Administration. https://www.fda.gov/food/information-consumers-using-dietary-supplements/questions-and-answers-dietary-supplements
  3. Dietary Supplements: What You Need to Know. Office of Dietary Supplements, National Institutes of Health. https://ods.od.nih.gov/factsheets/WYNTK-Consumer/
Written and reviewed by the FlexGuard Team at Goflexguard

Every page, every journal post, the bottle facts and the ingredients go through review by Dr. Elizabeth Ortiz, MD before they ship. We write these pages from the FlexGuard carton artwork and the distributor’s own batch paperwork. The carton prints a milligram for all eight actives, so beside each one we print the amount the published trials used, including the four rows where the two are an order of magnitude apart. Corrections go onto the page itself and move the review date forward. Write to [email protected]. Last reviewed September 2026 by Dr. Elizabeth Ortiz, MD.

Keep reading

More about returning FlexGuard

Why the wording mattersTwo documents, both quoted, and one instruction safe under either. The desk that can start itOne number, and the address that cannot see an order. Processing, transit and the unpublished gapOne to two business days, then a carrier figure nobody has published.
Two FlexGuard bottles, front labels, 30 capsules each

Sixty days of FlexGuard, and a phone call starts the return

Call first, get the authorisation, put your name in the box and post it with tracking. In that order, every time.

Two bottles $158 · six bottles $294 · 60 days from the date of purchase

Order FlexGuard On The Official Website

One capsule a day · 30 per bottle · lot FLE-26/GO-6202

60 days from the date of purchase

The clock starts when you pay, so it is already running when the parcel arrives

Orders are processed within one to two business days and then travel, and all of that comes out of the sixty. Count forward from the day you paid, decide before day sixty rather than on it, and follow the steps on the refund policy page.

Order FlexGuard On The Official Website

Lot FLE-26/GO-6202 · from $49 a bottle · read the guarantee first

The FlexGuard six-bottle pack, front labels showing
FlexGuard · one capsule a day $49 a bottle on the six-pack · 60 days from the date of purchase
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